Terms & Conditions
DISCLAIMER AND LIABILITY WAIVER
So here’s the deal:
We want you to be your healthiest, but we’re not doctors. You should always consult your doctor before making any changes to your health regime--including starting on a Sakara meal program.
By using Sakara products or services, you acknowledge that you are doing so at your own risk, and have consulted with your doctor or other health professional about your diet change.
We do not claim our meal program, products, or services will alleviate, heal or cure any health condition or symptom. No product or service Sakara offers is meant to diagnose, treat, prevent or cure any medical condition. The statements made by Sakara Life on this website and our programs and products have not been evaluated by the Food and Drug Administration.
Our kitchen facilities process and regularly use nuts. We do our best to accommodate allergies, but do not provide a product for people with medically-necessitated diets or severe allergies.
It’s important to put your Sakara meals and perishable items in the refrigerator when you receive them. By purchasing the Sakara organic meal delivery program, you agree to properly and promptly refrigerate all meals until you plan to eat them. Since all of our food is fresh (and preservative-free, chemical-free, etc.), it will go bad if not properly taken care of.
If you are not home in your given delivery window to receive your delivery, our team will leave your bag or box according to your delivery instructions or in the safest available spot. Sakara is not responsible for replacing programs once delivered, in the event that you are not home and the delivery is taken.
Referring a friend? They will receive $50 off their FIRST order (new clients only). Please make sure they order using the appropriate discount code and through your shared URL links. Once they place their eligible order, you will receive an email with a $50 discount credit.
Thanks so much for being in the Sakara family. To your health!
Terms & Conditions
Welcome to the website ("Site") of Sakara Life, Inc (“we”, “us”, “our” or “Sakara”). Please review the following terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms (the "Agreement"). If you do not want to be bound by these terms and conditions, you should immediately stop using our Site. We may from time to time change the terms that govern your use of our Site. Such will be effective immediately upon notice, which may be posted as a modified agreement on the Site or sent out via email. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.
PAYMENTS AND PROMOTIONS
Payment is due upon purchasing your Sakara Life product or program. If you are using a promotion or a discount code, please enter it at checkout to receive an immediate discount. Only one promotion or discount code may be used per order. Promotion or discount codes may be used on already discounted programs, however we reserve the right to cease this practice at any time without notice. Holiday and other special promotions may, at the option of Sakara, carry specific terms and conditions, and we reserve the right to create, amend, and enforce said terms, conditions, and restrictions.
We offer discounts to groups of 3 people or more. Groups of three (3) to five (5) people will receive 10% off their orders. Groups of six (6) people or more will receive 15% off their orders (if all delivered to the same address).
To be eligible for a group discount, all orders must be placed the same week for the same start date. Group members are not required to use the same shipping address or to sign up for the same program. Please inquire for group orders being delivered to separate addresses.
To take advantage of the group discount, one of the group members must email firstname.lastname@example.org in order to receive a unique group discount code. Once received, all group members in the group must use this code and pay in full at checkout. Prior to the first delivery date, all group members will be refunded the appropriate amount to reflect the discount. Sakara group discounts cannot be combined with any other discounts or promotions, and Sakara reserves the right to deny group discounts at its option at any time for any reason.
CANCELLATIONS & REFUNDS
We are committed to getting you healthy and we want you to commit to that goal as well!
If you are traveling, you can reschedule your deliveries under 'My Account'->'Order History'->'View or Edit Delivery'->'Edit Delivery'. Orders can be cancelled for a 100% refund up to 7 days prior to the start of your program. For cancellations up to 4 days prior to the start of your program, Sakara will refund 50% of the program cost. Within 4 days of your program start date, no refunds will be issued; however, you can have it sent to someone else. Please note that we never refund shipping costs.
Refunds will not be issued for delays that are the result of factors outside Sakara’s control, including but not limited to weather and traffic. If for any reason have we have to cancel your delivery, you will be notified by email, and the number of meals canceled will be automatically added to the end of your program. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.
Thank you for your understanding!
DELIVERY LOGISTICS FOR NYC ADDRESSES (ALL BOROUGHS)
Current Delivery Area
We currently deliver to all 48 contiguous states in the U.S.
We ask that you leave detailed delivery instructions in the question box in your cart, e.g.,:
- Where should we leave your Sakara cooler bag or box?
- Is yours a residence or commercial building?
- Should we leave at your doorstep, hang on your doorknob, or leave with your doorman?
Weekends are always off, but we will be back on Monday! We will notify you via email of our should there be a change in delivery schedule due to holidays.
Our meal programs are scheduled according to availability. We cannot guarantee that a certain date is available to start the meal program as spots fill up quickly. The cut-off time for the program sign-up is 11:59PM EST two days before you want the program to start (for example: for Monday start, you must order the program no later than 11:59PM EST on preceding Friday).
For detailed delivery information, please visit our Delivery Logistics page.
All Sakara meals are to be kept refrigerated until consumed and freshness cannot be not guaranteed past the 3rd day upon receipt. It is up to the client to maintain freshness once received. We will do our best to deliver your meals to you in accordance with your specifications. However, if you are not home to receive the bag or there is no safe place to leave it, we will bring your bag back to our kitchen. We do not re-deliver.
Once the delivery has been made based on your specifications, we are no longer responsible for any damage or delay on part of other persons, circumstances, or for the security of its contents. If you think the contents have been tampered with, please let us know as soon as possible so we can find a more suitable arrangement for the next delivery.
PROGRAM AND DELIVERY MODIFICATIONS
Because everything is specially made to order, we require at least 48-hours notice prior to your scheduled delivery time for any changes to be made to an ongoing program, including but not limited to paused delivery, delivery address changes, allergy changes, and delivery window changes.
Shipping Costs: Each program has a set number of delivery days included in the program price, as indicated above. If program holds requested by the client cause the total number of deliveries to exceed these maximums, the client will be charged for the additional delivery days at a rate of $10/delivery in New York City and $20/delivery elsewhere.
Program cancellations, holds and pauses due to national holidays, weather and traffic-related emergencies and Sakara’s own service disruptions will not result in additional shipping costs or count towards the hold time maximum.
WEATHER & TRAFFIC ALLOWANCES
Our amazing delivery team does their best to get your food to you on time so you may enjoy it at its freshest. Still, they run into delays due to weather, traffic and other factors that are outside of their control. We cannot guarantee delivery within your selected time slot. As soon as we receive notice that of a delay, we will reach out to you to give you a chance to re-route to a different address to better suit your schedule.
In instances of inclement weather, we hold the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible and your program will be automatically extended by the number of days cancelled. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.
As both traffic and weather are outside of Sakara’s normal control, cash refunds cannot be issued for affected orders.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK AND THAT SAKARA SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE AND OUR SERVICES.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD SAKARA, ITS EMPLOYEES, OFFICERS, BOARD OF DIRECTORS, CONSULTANTS, AGENTS AND AFFILIATES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSES, INCLUDING COSTS AND ATTORNEY’ FEES, ARISING FROM OR RELATED TO YOUR USE OF THE SITE AND OUR SERVICES.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are protected by copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to Sakara Life LLC collectively, its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Sakara. Sakara may prosecute infringement to the full extent permitted under applicable law.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Sakara on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Sakara’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Sakara of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Sakara will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Sakara is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain, in the sole opinion of Sakara or its representatives, libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You agree that Sakara may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Sakara may use your information for marketing and promotional purposes.
SAKARA COMMUNICATIONS TO YOU
You agree that Sakara may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any Sakara products or services, or for such other purpose(s) as Sakara deems appropriate. You have the option to opt-out of marketing communications.
Most Sakara products and services displayed at the Site are available only via online request in the United States while supplies last. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States. Sakara does not ship internationally. In the case of international deliveries via third- party services, Sakara shall not be responsible or be held liable for delivery or use of the products once Sakara has delivered to specified U.S. destination.
The images and colors displayed on the Site do not necessarily represent or depict actual meal programs or food offered by Sakara. Meals and meal programs are subject to change without notice.
LINKS TO OTHER WEB SITES AND SERVICES
To the extent that this Site contains links to outside services and resources, the availability and content of which Sakara does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. Sakara is not responsible and shall not be held liable for the use of any such content.
From time to time there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
This Agreement is effective unless and until terminated by either you or Sakara. Sakara may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Sakara ' sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Sakara, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
We respect and protect your privacy online. We do not sell or rent your information to third parties unless explicitly specified; however the personal information we do collect is saved by Sakara in order to fulfill your order. In order to confirm your order, we send you emails for confirmation and in special cases may need to contact you via phone or mail if we have additional questions regarding your order. Our website may contain links to other sites that are out of our control. Please review these sites’ separated policies regarding privacy for your convenience.
As you browse sakaralife.com, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)